Apparently, people don’t stop writing on their desks when they graduate from grade school. One of the benefits touted by EQA is that the hard surfaces featured in the Segment line are ink resistant. This limits the damage from employee graffiti. The fact that no fabric is used does make it simpler to wipe down and disinfect surfaces. However, this systems furniture has only a 5 year warranty. That’s not the longest or most comprehensive warranty by a long shot. So, time will tell how indestructible these cubicles really are.

Improve Acoustics

One way to make working in a call canter environment more appealing is by carefully controlling the noise level. Telemarketing workstations are often set up in two rows facing toward a central spine to save space. When seated at call center cubicles, employees are typically facing forward – which means workers seated directly across from one another are most likely to be bothered by noise from each other’s cubicles. So, make sure this central dividing panel is designed for maximum acoustic control to keep noise penetration to a minimum.

Remember that panel height also plays a role in dampening noise. If cost is an issue, look for panels that feature noise dampening materials only from the level of the worksurface up. The bottom part of the panel can be made of less expensive materials. Another simple way to improve acoustics is by supplying headsets that cover both ears to keep out extraneous noise.

Seating & Surfaces

Call centers that are open 24/7 require special seating for employees. These chairs must be able to withstand constant use. They must also be fully adjustable to fit a wide range of body types and preferences for seat height, angle, and so forth.

Consider carefully what type of textile will be used for the upholstery. If a fabric can’t be cleaned frequently and easily, the seating will start looking grungy and unpleasant very quickly. You might choose inexpensive vinyl upholstery or high-tech mesh instead of fabric since these materials can be wiped down between shifts. In fact, the worksurface, keyboard, mouse, and phone should all be cleaned with disinfecting wipes after every shift. Employees appreciate working in a hygienic environment – especially when they have to share office furniture and equipment.

Some of the suggestions are obvious common sense such as keeping clutter to a minimum to encourage focus. Ergonomics also blends well with this ancient science – for example, good lighting is an essential part of both workplace design and Feng Shui. Other tips tie in to human psychology (don’t sit with your back to the opening of your cube or you will feel nervous).

Then, it becomes a little more esoteric with tools like the Bagua map that divide your cubicle or your worksurface into 9 squares – each representing a different aspect of your life. Want to experience greater work/life balance? Put a framed photo of your family in the top right corner of your desk. That’s the area that represents relationships.

All in all, Feng Shui offers a fascinating way to tap into your creative side. It can help remake call center cubicles into environments that promote productivity rather than stress and boredom.